IT-BPM industry eyes 2022 roadmap

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THE Information Technology and Business Process Association of the Philippines (IBPAP) is targeting to have a new industry roadmap toward 2022 as the roadmap will end next year.

“Our target is by end of October 2016 we will have a new roadmap. We need to be able to provide our industry the guidance on how to look forward beyond 2016,” IBPAP President Jose Mari Mercado said at a press conference during 2015 International IT-BPM Summit on Monday.

Mercado said the intent of the 2022 roadmap is to look at the global market place and how the IT-BPM industry will manage and handle projects and the issues that need to be addressed and what the industry should prepare and plan for.

The first IT-BPM roadmap in 2010 was upgraded to 2016. “The existence of that roadmap is one of strongest reasons why the industry is successful, because were able to identify where we want to go and the potential roadblocks to success. We are able to, as an industry, work together to ensure that we will address those needs,” he said.


The IT-BPM roadmap will look into six prime sectors’ specific needs and consolidated these into an industry roadmap.

The six sectors are contact center, healthcare, IT, animation, game development, finance and accounting.

Mercado said every sectors has its own need. “It is not just one over arching roadmap, we have to look at it in terms of specific sectors. And we will cover as many sectors as we can.”
The contact center sector comprises 70 percent of the industry’s employees.

“It terms of growth, the fastest growing sector year-on- year is health care at 30 percent. Then IT, finance and accounting, and contact center,” Mercado noted.

“While contact center is fourth highest-growing sector at 10 to 12 percent because it is a mature sector, the absolute number is still growing year-on-year,” he said.

“We have to make sure that we have the right talent, infrastructure and support structure in place to take advantage of that opportunities. If we are able to fix that 15 to 18 percent [growth], we can easily go beyond it.

“That’s why we need the roadmap, getting industry with academe and the government together in one room. It is very import for us to communicate with the academe so they can guide their students in taking the right courses for the right jobs,” Mercado said.

The government is focused on alternative locations for IT-BPM companies through the next cities program, said Monchito Ibrahim, deputy executive director for e-Innovation at the For Department of Science and Technology (DOST) ICT Office.

“We have another program which is stepping up the value chain. It is intended to capacitate our Filipino talents to able to do more complex work, like data analytics and we will continue to support software industry specially the mobile development training program,” Ibrahim noted.

IT-BPM is the fastest growing and sunshine industry and is expected to be one of the largest-growing sectors that buffer the Philippine economy.

“This is great opportunity to have high-value jobs,” Mercado said.

Next month, the IT-BPAP and DOST-ICT will announce a new set of 2015 next wave cities, he added.

According to IBPAP, the industry will have 1.3 million workers generating $25 billion for the Philippine economy.

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1 Comment

  1. Please include creative industry (non-voice) as the seventh sector because this sector also contributes much to the IT-BPO industry.