Jabra launches new headsets for BPOs

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Jabra, the preferred headset choice of the world’s leading contact centers, today announced the launch of the Jabra BIZTM 2300.  Completely rethinking the role of the headset, the Jabra BIZ 2300 is a direct response to the changes in contact centers.

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The Jabra BIZ 2300 features:

• Speakers that are optimized to reduce the level of ambient noise

• Microphone that has best-in-industry noise cancellation

• Mass deployment which means that Jabra BIZ 2300 can adapt to any IT setup, and is easy to roll out and keep updated. This makes switching and installation easier.

• Unbreakable 360 swiveling boom arm which ensures that agents are always able to customize the positioning of the microphone without risk of breaking

With up to 50 percent better noise cancellation and 20 percent lighter compared to competition, Kevlar cords and mass-deployment ready, the Jabra BIZ 2300 beats competition on all key parameters.

Linda Hartig, vice president of Avaya Global Support Services says, “Avaya has piloted the Jabra BIZ 2300 for its Services Desk in Westminster, Colorado. The Biz2300 is spot-on in terms of delivering to perfection a crisp and superior clear sound quality across all customer touch-points.”

Created with needs  of contact center  agent in mind
Today, contact centers play an increasingly important role as the customer’s first point of contact, and the role of contact center agents are being redefined as brand ambassadors. For that reason, it is paramount that each call is dealt with as professionally as possible with crystal clear sound, no background noise, and quick handling of customers’ needs through the customers preferred channels of communication (i.e. e-mail, chat or phone).

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