• CONVERGES PHILIPPINES FORECASTS

    K-to-12 to boost BPO sector

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    The government’s move to adopt the K-to-12 education program will further boost the booming business process outsourcing (BPO) industry in the Philippines, Marife Zamora, chairman of Convergys Philippines Services Corp., said.

    “The K-to-12 program will make talents more prepared to being more competitive,” said Zamora during The Manila Times 3rd Business Forum on Tuesday.

    Citing Convergys’ growth in the Philippin es, Zamora said the BPO industry was one of the fastest-growing sectors in the country today.

    “When we [Convergys] started here in the Philippines, we had 20,000 employees,” Zamora said. “We grew 300 percent to 60,000 today.”

    She said the BPO industry in the Philippines was indirectly buoying the Philippine economy with employees contributing to the growth of consumer and household spending.

    However, Zamora stressed that employees’ skills quality must be of high caliber if only to sustain the growth of the industry.

    She said high school graduates under the K-12 program are better equipped with basic skills.

    “It is important that BPOs are supplied with the right people,” Hans Sicat, president of the Philippine Stock Exchange, agreed.

    Sicat said K-to-12 was a step towards the right direction, as it would ensure that people are equipped with the proper skills set to thrive in different industries, including BPO.

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