While the business process outsourcing (BPO) industry is booming, its growth is being threatened by the inability to find skilled workers since existing recruitment practice are extraordinarily inefficient and cannot scale to meet labor demands.

“You seen and heard the call center and BPO boom right? And what you have on those buildings are foreign companies who were no longer choosing the United States, no longer choosing India, their choosing the Philippines as a base to grow their companies,” said Paul Rivera, co-founder and chief executive officer of Kalibrr.

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