The Department of Trade and Industry through its Philippine Shippers’ Bureau (DTI-PSB) has recorded that the Kingdom of Saudi Arabia (KSA) and United Arab Emirates (UAE) have the most number of complaints on undelivered balikbayan box shipments through sea in 2013.
Out of the 149 total complaints received by DTI-PSB pertaining to balikbayan boxes which were not delivered to rightful owners or consignees, 37 or 25percent of these complaints came from KSA, while 31 or 21percent were shipped from the UAE. The United States, Kuwait, the United Kingdom and Singapore followed with 22, 19, 11 and seven complaints that are equivalent to 15percent, 13percent, 5percent and 7percent, respectively.
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