Lawmaker wants telcos to explain poor services


Rep. Harry Roque of Kabayan Party-list wants two telecommunications companies to explain why their franchises should not be revoked because of their “inadequate” services.

The directive is contained in a resolution he filed at the House of Representatives on August 17.

“[T]he House of Representatives requests the major telecommunication providers, Smart Telecommunications and Globe Telecommunications, to explain why the Filipino people are not receiving the quality of service that they deserve and, to show cause why they should have the privilege to keep their franchises despite the same,” Roque said in the resolution.

He cited Section 20 of Republic Act (RA) 7925 which provides telecommunication users the right to reliable services that conform with minimum standards set by the National Telecommunications Commission, regular and accurate billing, and thorough and prompt investigations and actions upon complaints.

RA 7925 is the country’s Public Telecommunications Policy Act.

Roque lamented that the services provided by major telecommunication service providers “have been below standard or inadequate, as evidenced by poor signal reception, frequently dropped calls, unexplained exorbitant bills, and sudden and abrupt disconnection of contract services.”

“[F]ailure to comply with statutory obligations provided under one’s franchise is a ground for penalty, suspension, or removal of such franchise,” he said.

Telecommunications companies are bound to comply with the provisions under their franchises as provided by RA 7229 for Globe and RA 7294 for Smart Information Technologies, Inc., according to Roque.


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