The government praises BPO workers and hails them as heroes, but it has yet to translate praise to positive action. It leaves them to the tender mercies of their employers.

It seems there’s an unholy alliance between the government and BPO firms to prevent the establishment of unions in the industry. It is feared—and this we hear repeatedly in government and industry circles—that leftist elements would co-opt the unions and run the industry to the ground.

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