WE read a report recently from the mainstream, traditional media about a railway company in Japan apologizing deeply to its patrons for an unexpected departure of one its train services 20 seconds ahead of schedule! Even in the absence of one, single complainant, the train operator issued a formal statement that they were “deeply sorry for the inconvenience to passengers after the 9.44.40 a.m. Tsukuba Express pulled away at 9.44.20am.”
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