The Land Transportation Franchising and Regulatory Board (LTFRB) is considering removing the tip system as it instructed GrabTaxi to remove its feature showing passengers’ destination to address complaints about choosy drivers.
LTFRB Chairman Winston Ginez issued the order after the agency was swamped with complaints through social media that drivers of the app-based transport service chose their passenger during a downpour on September 8.
The booking requests of GrabTaxi users often get rejected despite the number of drivers that are within their location.
GrabTaxi has apologized to commuters who were not able to get a ride.
Some users also complained that they had to offer big tips to get a ride.
Because of that, Ginez wants to remove the tip system because it functions more as a bribe.
“We don’t want predatory pricing. This means that under the Consumers Act, the price should not be too high to force the consumer to get the service because there is a dire need for it, he will get the service not because he likes it but because the situation demands for it” Ginez said.
Natasha Bautista, GrabCar Philippines President, said that their company is willing to follow by the LTFRB’s order.
“If the LTFRB decides to say ‘no you shouldn’t show the drop off’ then we will always comply,” she said.