Professionally this is done through what we call professional PR groups, with PR standing for public relations.
Surveys are utilized, analyses are made and solutions tested and, at times, tested thru focus groups. When strategies are agreed upon, the execution will involve an investment toward an awareness that is necessary to guide public opinion. Whatever the client believes or feels his or her product and service is or not, no longer matters, it is all about the perception that guides public opinion, which can only be tamed professionally.
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