Pasig City-based The Medical City has earned the distinction of being the first hospital in the country to receive the Westgard Sigma Verification (WSV) for its excellence in providing quality healthcare particularly in laboratory medicine.
The Medical City participated in the Westgard Sigma Verification Program because it wants to ensure precision and excellence in the quality of healthcare it provides, notably in laboratory medicine, according to Alfredo RA Bengzon, The Medical City president and CEO.
“This verification will push The Medical City further to pursue and ensure quality and excellence in every aspect of medical services that we offer to various stakeholders,” Bengzon said.
The Westgard Sigma Verification Program encourages laboratories to define their own quality requirements for intended use and to evaluate their own performance relative to their goals for quality.
It provides an evidence-based, data-driven approach to quantify the quality being achieved by a laboratory method as well as confirmation that the laboratory can routinely and consistently deliver that quality.
“The Westgard Sigma Verification Program standardizes quality in the medical laboratory. It heightens quality management, inspires and ingrains the correct practices into the entire staff,” said Sten Westgard, director of client services of Westgard QC.
He added that laboratory medicine plays a vital role in the decision-making of physicians as well as the kind of treatment to be administered, so precision and quality of work are non-negotiable.
The program employs a Six Sigma Quality Management System in the laboratory that provides an objective and quantitative approach to guarantee that the analytical quality of test results is acceptable for their intended clinical use.
This verification provides an assurance for the analytical quality of testing processes; the selection and validation of instrument systems; design of quality control procedures; standardization of quality control practices and proper monitoring and assessment of quality on the sigma scale.
“It has always been a point of contention when there is a need to validate our services, especially laboratory medicine, and claim ours as an excellent and trustworthy one. Not because there is a cloud of doubt on our expertise but only because there is a shortage of platform to claim quality for what we do,” Bengzon said.
He said the entry of Westgard QC and its Westgard Sigma Verification Program provided a vital platform that would fill the gap between regulatory approval and laboratory accreditation.
The Medical City’s road to earning the Westgard Sigma Verification began in 2013.
During that time, various programs were implemented at the medical institution and its laboratory department, among them implementation of a Six Sigma Quality Management System, to ensure analytical quality of test results is appropriate for their intended clinical use.
The efforts successfully helped propel The Medical City to receive the distinctive Westgard Sigma Verification. RITCHIE A. HORARIO