SEN. Miriam Defensor-Santiago has filed Senate Bill No. 57, or the “Magna Carta for Call Center Workers Act” that aims to protect the interests and welfare of workers in the business process outsourcing (BPO) industry.
Santiago said her bill promotes low attrition rates and attracts skilled workers to strengthen the local BPO industry, which is expected to generate up to $16 billion and provide 720,000 jobs this year.
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