More contact center leaders sought – CCAP

It is not how young or how old you are as a leader. But how deep and updated is your knowledge of the job and the industry you are in.

This was the underlying message during the recent first leg of the GenNext Leadership Forum mounted by the Contact Center Association of the Philippines (CCAP) and the Department of Information and Communications Technology (DICT). The event was themed “Leadership in the Age of Disruption.”