Dear DTI Consumer Power,
I have been shopping in some of the stores that you have awarded with the Bagwis seal. As far as my transaction goes with them, I can say that they are indeed living up to their reputation. They have good customer service and honor the warranty, so return and exchange of defective products are easy.
Do you have new awardees for 2013? I am interested to know because some of them may be the stores I regularly go to.
For the first semester of this year, the Department of Trade and Industry (DTI) awarded its Bagwis Seal of Excellence to a total of 104 business establishments nationwide, wherein 17 are gold, 11 are silver and 76 are bronze.
Among the new list of Gold Bagwis awardees are Brother International Philippines Corp. (NCR), Hyundai Dasmariñas Cavite (Region 4A or Calabarzon), SM Supermarket Lucena City (Region 4A or Calabarzon), CB Mall Urdaneta (Region 1), New Javier Trading Corp. (Region 1), JTC Supermart and Superstore in Vigan, Caoayan and Narvacan (Region 2), Robinsons Department Store Cabanatuan (Region 3), Expressions Stationary Shop in Nueva Ecija, Angeles and Pampanga (Region 3), Cyrena Hardware Center (Region 3), EZ Mart Concepcion (Region 3) and Car World Subic Inc. (Region 3), which are business establishments selling basic necessities, prime commodities and other grocery products, school and arts supplies, hardware supplies, apparel and vehicles.
The DTI Bagwis Seal of Excellence certifies a business establishment is compliant with fair trade laws, has good customer relations and store management operations, is a socially committed and responsible business and is ISO 9001 Quality Management System compliant.
Since the program was launched by the DTI in 2006, 2,681 (771 gold, 757 silver and 1,153 bronze) business establishments have been awarded by the DTI with the Bagwis Seal of Excellence. With the increasing number of awardees, the DTI and its business partners are ensuring consumers that they are able to purchase quality and safe goods and services at reasonable prices.
In the recent business conference of the Philippine Chamber of Commerce and Industry-Manila held on July 25, 2013, DTI-Bureau of Trade Regulation and Consumer Protection (BTRCP) Director Victorio Mario Dimagiba encouraged the members of the PCCI to join the DTI Bagwis program.
The DTI Bagwis Program is recognized by the Association of Southeast Asian Nations and the Asean Committee on Consumer Protection as one of the best practices of the Philippines on consumer protection.
For more information on the DTI Bagwis Program, call DTI-BTRCP at 751-3233.
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The Department of Trade and Industry welcomes all inquiries, complaints, comments and suggestions from consumers. Call DTI Direct at 751-3330 from Monday to Friday from 8 a.m. to 5 p.m. or visit the DTI website www.dti.gov.ph.