Grace Welsh is a single mother who works five times a week yet enjoys quality time with her daughter
“The whole experience is really life changing. And as far as success goes: the biggest thing I’ve picked up so far is the lesson on letting go,” says Patungan, who has been in the BPO industry for 11 years, working the night shift ever since she started. “You have to let go of what you think you know and you have to be open to learning about things and how things work as you go along.”