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IP-Contact Center Outsourcing Inc (IPCCO), a wholly
owned subsidiary of IPVG Corp today announced its cooperation with
PCCW Teleservices (Hong Kong) Limited ("PCCW Teleservices"),
an indirect wholly owned subsidiary of PCCW Limited, to provide call
center services in the Philippines.
IPCCO will provide call center services in the Philippines to meet
the English-language requirements of PCCW Teleservices' clients in
other parts of the world. The cooperation will establish the first
PCCW-branded and certified contact centers in the Philippines.
PCCW Teleservices is the largest networked call center operator in
Greater China and currently runs eleven contact centers in Asia,
involving more than 5,000 seats, providing a source of formidable
expertise to support new call center operations in the Philippines.
IPCCO will also benefit from using PCCW Teleservices' proprietary
knowledge, in-house technology and PCCW trademark in its day-to-day
operation of contact centers in the Philippines under a licensing
arrangement with PCCW Teleservices.
The cooperation will develop a sharper competitive edge for IPCCO,
which will replicate PCCW Teleservices' internationally recognized
operational excellence via proprietary processes, procedures and
support systems based on world-class standards.
Head of PCCW's Contact Center Business, Tommy Chung said: "I am
delighted that we have established this cooperation with IPCCO in
the Philippines. Together, PCCW Teleservices and IPCCO will address
the English-speaking requirements of PCCW Teleservices' customers in
Asia, North America and Europe, and provide IPCCO with a firm
operational business foundation."
IPCCO President and COO, Eric Paragas said: "We expect this
cooperation to win a significant share of the call center market,
thanks to the Philippine call center industry knowledge brought to
the table by IPCCO's core management team, plus established
international IT infrastructure and support, all combined with PCCW
Teleservices' industry-leading expertise and existing client
base."
IPVG CEO, Enrique Gonzalez said: "Our cooperation with PCCW
Teleservices is a major milestone for our company and for the
Philippines. PCCW Teleservices' entry here amounts to a vote of
confidence for both IPVG and the Philippines as a global hub for
Business Process Outsourcing (BPO) and contact center services. With
such an internationally-respected partner making industry best
practice available to us, we see IPCCO evolving into one of the
leading BPO providers in the country."
-- Tech Times
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