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The success of any company can be directly attributed
to the talent of its employees. This is an adage that Convergys
Corp. knows particularly well. Excelling in what we do and serving
as paragons to those around us, star individuals who come together
to work as a team form the backbone of Convergys’s growth and
accomplishment.
Keeping this in mind, it’s no
wonder that Convergys (which won “Employer of the Year” from the
Philippine Economic Zone Authority and ICT Awards in 2006) has
managed to draw in some of the country’s most promising talents,
both on the professional level and beyond.
Convergys’s diverse talents
Recently, Convergys’s very own
band “Malaia” won in the prestigious CCAP (Call Center
Association of the Philippines) Jammin ’07 Battle of the Bands
after rendering a memorable performance at Le Pavilion, Roxas
Boulevard, Pasay City. The reigning champion of Convergys Rocks
2006, which made them Convergys’s official representative for the
CCAP, Malaia is composed of talented Convergys employees from
different resource and business units, Malaia competed against
musical groups from other players in the local contact center
industry and triumphantly came out on top, even bagging the CCAP’s
“Band of the Year” award taking home P100,000 in cash and
P50,000 worth of prizes.
Malaia is Convergys’s
employees: Erik Feliciano (guitarist/vocalist) is a team leader,
John Hermano (guitarist/vocalist) is an In-team program specific
trainer, Johner Mafe (bass) and Billy Bidar (drummer) are agents
while John Eric Tiongson (lead guitarist) is a quality coordinator.
Convergys prides itself in its
rich resources of exceptionally talented people from all walks of
life, as evidenced by Malaia. Diversity contributes to a stronger,
more exciting team environment and is an important source of
perspectives, opportunities and relationships for Convergys.
Concerned with personal
actualization and professional performance, Convergys is committed
to being a company in which all individuals are encouraged to
flourish and succeed, regardless of their background, ethnicity,
gender, or sexual orientation. Such an environment makes Convergys
not only a better place to work but also better able to meet the
needs of its clients.
An inspiration to succeed
“Convergys’s talents, like
those of Malaia, bring about a great inspiration,” boasts Melanie
Lara, Convergys senior manager for HR Operations. “Because of
their achievements, not only in the competition but professionally
as well, others have been inspired to do the same thing.”
Just as Convergys bested all
others in its industry with the showcase of Malaia’s musical
talents, this band’s achievement is also testament to how
Convergys encourages the development of its front-liners. More than
a mere example of artistic proficiency, such accomplishment serves
as an exciting example of how Convergys is dedicated to being the
best and encouraging the best from each and every one of its
brilliant employees.
Melanie continues, “We at
Convergys always look for talent that can be developed. And once we
find it, we hold on to that talent so they can build themselves and
become better and better, until they reach the top. Besides working
hard, Convergys provides an avenue to showcase talents. We want
dynamic people who can really achieve. Convergys has fantastic
training and development programs for all levels as well as
intensive learning programs.”
Play hard, work harder
“Work ethic is common to all of
us,” says John Hermano, Malaia’s lead vocalist. Dubbed as the
group’s “brains” by his bandmates, John admits, “Healthy
competition is what makes our job fun while also honing our skills
and building our careers.”
“Yes, we want to stand out from
the rest, not only with our music but through our work.”
Malaia’s other vocalist, Erik Feliciano, interjects, “At
Convergys we work hard because we are part of a strong company where
our future is stable. There are so many opportunities for growth
within this growing company that continuously enhance our talents
and skills.”
Melanie Lara adds, “Truly
Convergys prides itself on the talents, skills, and professionalism
of its workforce - People that are eager to develop and succeed. We
want everyone to know that they can grow with us personally and
professionally. Our company is filled with people with drive and
talent and we want each and every one of them to realize their
potentials It’s this kind of passion that Convergys is proud
of!”
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