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Convergys Corporation, a global leader in providing customer care,
human resources, and billing services, and the largest outsourced
contact center services provider in the world, announced today it
will expand operations in the Philippines with a new integrated
contact center in Bacolod City, in the Western Visayas region of the
Philippines.
Construction has already started on the new build-to-suit facility
that is located in the San Antonio Park Square. Under current
construction schedules, the new state-of-the-art contact center,
encompassing more than 300 square meters with room for expansion, is
expected to be operational by late first quarter of 2008. The
new Convergys facility will have up to 500 new employees. With
this new facility, Convergys will have nine of the largest,
multi-client, US-company-owned contact centers in the Philippines.
Once operational, the new Bacolod City facility will provide both
general support and advanced technical help desk services to a
variety of Convergys clients via traditional voice calling, e-mail,
and Web chat as well as "back office" application and
document processing.
"Convergys offers its clients a choice of options where their
outsourced customer care operations can be located. These
locations are selected on many criteria including the availability
and quality of the potential employee pool. I am proud that
the Philippines offers an exceptionally motivated workforce of
highly-dedicated, well-educated, English-speaking professionals and
the infrastructure needed to deliver world-class customer
care," said Marife Zamora, Convergys country manager,
Philippines.
"As the global leader in delivering a superior customer care
experience, Convergys strives to meet the needs of our existing and
future clients wherever that may take us in the world," said
Clint Streit, president of customer care at Convergys.
"We also strive for an employee base comprised of the best
minds and talents and have created a competitive advantage by
harnessing the individual strengths of peoples and cultures around
the world. With the new facility in Bacolod City, we will
continue to tap the tremendous pool of resources available in the
Philippines as our company continues to grow."
The new Bacolod City contact center is being designed to support a
superior customer experience for Convergys clients. The
facility will encompass the contact center, administration,
recruitment and training rooms, advanced language laboratory,
cafeteria, etc. The Convergys facility will be outfitted to
international standards with ergonomically designed furniture for
contact center work, state-of-art generators, and backup contingency
systems.
The new contact center in Bacolod City will be closely integrated
into Convergys' "Global Assurance Network." This
gives Convergys control of its end-to-end operations and processes,
just as the company has in North America, Europe, and in India, and
assures 100 percent redundancy and flexibility for our clients.
--Tech Times Online
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