|
LOPEZ-led Bayan Telecommunications Inc. on Monday
said it has ventured into call-center business as value added for
its small-and medium-enterprise subscribers.
In a press briefing, Tunde
Fafunwa, BayanTel chief executive consultant, said his company has
invested about P500 million in the venture, Bayan on Demand Virtual
Call Center, in partnership with Five9, an on-demand call-center
solution provider based in California.
The objective is to enable its
SME subscribers to build or expand a virtual call center with
sophisticated functionality using only a personal computer and USB
headset and a broadband connection. Thus, the cost and hassle of
maintaining state-of-the-art system are eliminated.
BayanTel assured the partnership
will provide reliable and data service connectivity, through robust
and redundant data network infrastructure, to Five9’s world-class
call-center applications.
Fafunwa added the partnership
between BayanTel and Five9 allows customer to waive recurring
license fees for a year and use Five9’s disaster recovery, which
will reduce investment cost in putting up a call center.
“Our partnership with Bayan
Telecommunications will provide our clients with the best of both
worlds: the best hosted call center solution and the best network to
carry VoIP [Voice over Internet Protocol] traffic across the globe
including advanced services like Disaster Recovery,” Bryan
Silverman, Five9 chief executive, said.
Statistics show that companies
spend up to 25 percent of their budgets on disaster recovery
planning intended to avoid larger losses. Of companies that had
major loss of computerized records, 43 percent never reopened, 51
percent were shuttered within two years, and only 6 percent will
survive long-term.
--Darwin G. Amojelar
|
