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CINCINNATI—Convergys Corporation (NYSE: CVG), a global leader in
relationship management, has announced the International Association
of Outsourcing Professionals (IAOP) has selected Convergys as one of
the world’s best outsourcing service providers.
The IAOP named Convergys to its annual ranking
of the World’s Best Outsourcing Service Providers-The Global
Outsourcing 100. The list includes the biggest and best companies
from around the world that provide the full spectrum of outsourcing
services.
“We are honored to be named to this select
list of global outsourcing companies,” said Dave Dougherty,
Convergys’ president and chief executive officer. “This
recognition demonstrates how well our focus on relationship
management is resonating in the marketplace. With our relationship
management strategy, Convergys provides business impacting solutions
for our clients, helping them drive greater value from their
customer relationships.”
The IAOP named Convergys to the Global
Outsourcing 100 based in part on the following criteria: the value
Convergys brings to its clients’ customer experience; the depth
and breadth of Convergys competencies demonstrated through industry
recognition, relevant certifications, and their investment in the
development of people, process, and technologies; the experience and
accomplishments of Convergys’ executive team; and its investment
in relationship management systems that ensure outsourcing
success.
The IAOP announced the companies named to the
Global Outsourcing 100 list at the 2008 Outsourcing World Summit in
Orlando . The complete list will be published in the special May 5,
FORTUNE 500 issue of the magazine.
Meantime, Customer Relationship Management (CRM)
Magazine has also named Convergys as a service leader in outsourcing
in its “2008 Service Awards” issue—its fifth annual review of
industry innovation and success. In making the award, CRM referred
to Convergys’ strong customer satisfaction rating“ scoring 4.5
out of 5 - and efforts to explore opportunities in Spanish-speaking
markets.
”We are honored to be recognized by CRM
Magazine as an outsourcing leader,” says Andrea Ayers, Convergys’
president of Customer Management. “This award validates the
strength of our relationship management approach and global
outsourcing capabilities, supporting our vision of being a market
share leader in the markets we serve.”
CRM Magazine is a monthly publication designed
to help business executives use CRM strategies and technologies to
improve sales, marketing and customer service; strengthen customer
relationships; grow revenue; and increase profitability. CRM has
continually recognized Convergys as a service “leader” in
outsourcing.
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