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TeleTech, the country's largest business process
outsourcing firm, has bagged the Philippine Economic Zone
Authority's "Outstanding Employer" of the year award for
the second year in a row.
The award is given to a locator
who generates the most number of jobs, holds high regards for the
welfare of workers and continually maintains harmony between labor
and management. It is given based on three major criteria: size and
stability of the company, commitment to the welfare of employees,
and contribution to the Philippines.
In terms of size, TeleTech is now
the country's largest BPO company, with an employee base of more
than 16,000 - and counting - spread across 12 delivery sites
nationwide.
"Beyond the size, our
singular focus on employee welfare - exemplified by our world-class
facilities, fun working environment, and exceptional career
development program - distinguishes TeleTech from the rest,"
Maulik Parekh, TeleTech's general manager and senior vice president
for Asia, says.
Through its upGRADe program,
TeleTech gives its employees a chance to get MBA degrees even as
they work and earn for their families. The company's Leadership
Excellence and Achievement Program (LEAP), on the other hand, equips
employees with leadership and management skills necessary for their
journey up the BPO ladder.
"We want TeleTech to be a
launch pad for our employees to realize their professional and
financial dreams. The best part about working in TeleTech is the
fact that if you have a desire to excel and a will to succeed, you
could climb up the corporate ladder very quickly," Parekh says.
The company also cares enough for
its employees that instead of making them leave their homes to
pursue their careers, TeleTech brings the jobs to them, establishing
delivery centers in areas where few BPO companies dare to go. In
fact, nine of its 12 existing delivery centers are located outside
Metro Manila.
Early this year, TeleTech also
won the Regional Outsourcing and Offshoring (O&O) Excellence
Award presented by the Department of Trade and Industry (DTI). The
award was given to the company for its immense contribution in the
development of "next wave" cities.
Apart from providing jobs to
thousands of Filipinos nationwide, TeleTech is also a big
contributor to the Philippine economy along with its promotion of
the country as the BPO destination of choice.
Parekh says TeleTech will
continue to work hand in hand with the government in promoting the
country as the next frontier of growth in the BPO sector, as well as
in ensuring that the Philippines will continue to churn out the best
and the brightest BPO personnel in the world.
-- Tech Times Online
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