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Publicly-listed IT company IPVG Corp. (PSE: IP), today announced that it has entered a partnership agreement with Gemma Communications LP (GemmaCom), a leading call center company based in Ontario, Canada.
Under the terms of the Memorandum of Understanding (MOU), IPVG and GemmaCom shall enter a joint-undertaking to provide call center outsourcing services to clients based in Canada and internationally as well as English speaking customer support functions for clients of GemmaCom that have off-shore outsourcing requirements.
The parties will bring their respective management, operation and technical skills and know-how wherein GemmaCom shall be primarily responsible for promoting, marketing, quality assurance and infrastructure such as dialer and network set up with its pre-existing outsourcing services. On the other hand, IPVG shall provide call center outsourcing services by means of the operations and infrastructure of its BPO subsidiary, IP Contact Center Outsourcing, Inc. (IPCCO) through its operators, production seats and network.
"After completing a multi-continent review of possible off-shore locations and partnerships, we believe that our decision to go to the Philippines and team-up with IPVG, ideally positions Gemma to provide our clients with exceptional value and industry best call center solutions," said Gemma Communications President, Craig Meilleur.
"Our partnership with Gemma Communications strengthens IPVG's outsourcing and off-shoring network. GemmaCom is a leading outsourcing provider in Canada, and allows us access to Canada's growing off-shoring requirements. This is yet again another milestone for IPVG and the Philippine BPO industry," said IPVG Corp. Chief Executive Officer, Enrique Y. Gonzalez.
The migration of service offerings from both companies will create a full complement of voice and non-voice delivery service capabilities such as: 1] Inbound Services (Customer Service, Technical Support and Sales and Marketing) 2] Outbound Services (Sales and Marketing, Surveys and Loyalty Programs) BPO Services (Email Support, Chat Support, Document Management and Transaction Processing)
GemmaCom has 1,000 seats and operates three (3) call center facilities in Canada which are located in Toronto, Ontario and Montreal, Quebec.
GemmaCom is the 3rd international investment agreement in IPVG's BPO platform following the KPO joint venture with Credence Analytics in India and the acquisition of US-based call center Influent.
-- Tech Times Online
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