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E-TELECARE Global Solutions, Inc. told the Philippine Stock Exchange
that it will expand its US operations with the opening of a new
business process outsourcing (BPO) center next month.
In its disclosure, the BPO company said it will
launch its seventh service delivery facility in Jacksonville, Texas.
The new center will have a capacity of 400 workers, and will jack up
the company’s total workforce in the US and worldwide to 3,000 and
13,000, respectively.
“eTelecare continues to experience strong
demand for our services. As a multishore service provider with major
operations on two continents, we continue to expand our delivery
capacity—in this case in the US,” John Harris, the company’s
president, said.
In March, the BPO firm signed an agreement with
its new client to add 250 seats for agents selling new service
activations from prospect inquiries. These inquiries will originate
from the service provider’s website, toll-free telephone numbers
and from customer service transfers.
It formed a wholly owned unit in the United
Kingdom where its new client, Virgin Media, is based. The client is
part of the Virgin group of billionaire Sir Richard Branson.
eTelecare said the unit would serve as a juridical entity in the
said country, after the board approved the injection of up to $2
million.
In the first quarter, eTelecare’s income
declined 2.6 percent from last year’s $5.2 million. The company
expanded its operations in the Philippines by adding more seats and
upgrading its IT infrastructure to meet client demands. As a result,
it spent $5.1 million.
-- Likha C. Cuevas-Miel
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