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EUROPE’S leading customer relationship management
and credit management service provider has chosen the Philippines as
its regional customer contact headquarters.
Duncan Cowie, Transcom vice
president for international operations, said the company realized
the Philippines’ competitive economic advantages, including
quality human resources, a strategic location, good infrastructure,
and a hospitable lifestyle.
The firm’s Philippine global
call center sits over 1,000 agents, with its seating capacity set to
increase to 5,000 by the end of the year to service its growing
number of clients worldwide.
Transcom Asia’s new building in
the Philippines will serve as its regional hub, and will become
Southeast Asia’s financial and business hub, catering to over 500
multinational companies in the region.
“The outlook for Transcom in
Asia is bright. Filipinos are globally competitive and [they]
showcase unique business outsourcing capabilities that can be
exported to the region and help move Asia to greater heights,”
Cowie said.
The Europe-based firm employs
more than 16,200 trained professionals worldwide, delivering
services in 33 languages to hundreds of domestic and international
clients, through 72 service centers in 29 countries across the
globe.
For its Pasig City building, it
invested P160 million, for an investment of $3,572 per seat.
--Katrina Mennen A. Valdez
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