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Friday, March 28, 2008

 

Idle P300-M call center hounds Neri

‘Headache’ may turn into white elephant

By Francis Earl A. Cueto Reporter

After recently winning a petition on executive privilege at the Supreme Court, Romulo Neri may have to brace for another battle, this time at the Commission on Higher Education (CHED).

He is the chairman of the commission.

Neri’s foe? The builder of a nearly P300-million call center, a project of the commission that was said to have been completed during the term of Dr. Carlito Puno.

The building that houses the call center, according to Edgardo Bansale, vice president and official representative for E-Global Services, may become a “white elephant.”

Bansale told The Manila Times during a recent interview that they have not been paid for the job despite having turned over the building to the commission months ago. The building, he said, has since been unused.

Bansale revealed that they have remained unpaid for the past seven months. He appealed to Neri “not to starve” them and the families of their employees.

Bansale also disclosed that last month, they had to lay off some 100 employees. He explained that they could only stay in business if they were paid by the commission for finishing the call-center building.

In seeking payment, Bansale said, he is not picking a fight with Neri or with other officials of the government agency. Rather, he added, he fears that the Senate would come in and investigate the alleged failure of Neri to settle the bill. Bansale said they are open to any possible probe but, he added, the inquiry could give Neri a “headache.”

Bansale pointed out that all he wants is for E-Global Services to be paid and for the commission to start running the call center for the benefit of students and the “booming” call-center industry as well.

Under the project, the students will be trained to be call-center agents, with actual calls being done and made, in preparation for their exposure in jobs related to the business.

Business process outsourcing, or BPO, reputedly is the biggest industry in the Philippines and the fastest-rising contributor to the economy.

Most graduates supposedly prefer to work as call-center agents, attracted by high entry-level salaries that the jobs offer.

The call-center project hit the wall after Nona Ricafort claimed that she was misled into signing the allegedly anomalous contract for the call-center project. She was once the acting chief of the commission and a signatory to the project. The project is being renegotiated.

Neri then ordered that payment for the project be stopped pending investigation. He was made to head the commission by President Gloria Arroyo last year shortly after he was linked to another controversial project—the $330-million national broadband network project between the Philippine government and China’s ZTE Corp.

A Commission on Audit report on operations of the commission in 2007 showed that the P298.6-million contract signed by Puno with a consortium led by E-Global Services contains provisions that are “at the least ambiguous and at the most grossly disadvantageous” to the government.

Bansale contended that the report stated that the project carried terms which were ambiguous. But, he said, the report did not state that the contract was anomalous.

In their evaluation, auditors noted that while the consortium will be paid by the commission P298.6 million for setting up six call centers and operating them for five years, the company will only pay P126 million in annual lease rental payment to the commission.

The Commission on Audit said the contract bore provisions that gave all the advantages to the consortium at the expense of the government. It added that there was a provision in the contract stating that the consortium can unilaterally terminate its business contract with the Commission on Higher Education any time and for any reason just by paying it a penalty of a maximum amount of P5 million.

Bansale expressed hope that they will be paid soonest.

“We cooperated very well in all investigations because we have nothing to hide about the project. All we want is to be part of something beneficial in the future,” he said.

   

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Severino O. Frayna Jr., Benjie Dela Rosa
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