|
Andrea Ayers, Convergys Corporation's new president
of customer management, will visit Manila for a firsthand look at
the company's local operations. Convergys, a global leader in
relationship management, recently opened its ninth center in the
Philippines in Bacolod City and operates eight additional facilities
in Metro Manila and Cebu City.
With over 13,000 employees in
Manila, Cebu, and Bacolod, Convergys is one of the largest
multi-client contact center operations in the country today.
The Cincinnati, Ohio -headquartered company maintains 85 contact
centers across the globe.
During her visit, Ayers will
attend strategic planning sessions with local executives and visit
all six of the company's Metro Manila sites. Welcoming her at
Convergys One, the Philippine headquarters, will be Convergys
Vice-President and Country Manager Marife Zamora.
Ayers began her career at
Convergys as a trainer in one of its numerous contact centers.
In total Ayers has been with Convergys for more than 18 years and
has held positions throughout the business. In recent years as a
Business Unit President, she has led new business development
efforts for Convergys in the Government, Healthcare, Retail, and
Financial Services markets. She also currently heads the
company's new Relationship Technology Management (RTM) line of
business focused on the development of technology-enabled solutions
that improve the quality and value of interactions across live agent
and self-care channels.
Convergys is a two-time recipient
of the Philippine Economic Zone Authority's Outstanding Employer
award and has also won Exporter of the Year award (large enterprise
category). Convergys also recently won the Philippine Quill
Award for employee communications.
-- Tech Times Online
|
