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WITH almost 20 new hotels expected to come on line over the next few
years it’s getting to be very competitive in the hospitality
business, with staying ahead of the game (and the competition) being
the key mode of operation.
Doing just that is the Heritage Hotel Manila
(managed by Millennium Hotels and Resorts) which has become the
first hotel in the Philippines to use cutting edge software to
upgrade its property management system (PMS) in view of its
re-engineering program to enhance operations of the hotel’s 450
newly refurbished rooms and suites.
“Tried and tested in the European and Northern
American hospitality industry, MICROS-Fidelio OPERA PMS’s latest
edition has only been recently introduced in the Asian market. We
are delighted to be one of the 1st in the Philippines to roll out
the system,” states Heritage Hotel General Manager Eddie Yeo.
“The key factor in our decision to upgrade our
system to the newest version of MICROS-Fidelio OPERA PMS is anchored
on its ability to provide us with a totally integrated solution for
fast, seamless and superb service to our hotel guests in a stable,
reliable and flexible Oracle-based platform,” he noted.
Heritage Hotel’s PMS project management team
spearheaded by GM Yeo, Resident Manager Stanley Kon, Director of
Finance Marilyn Sy and MIS Manager Marvin Rancap worked closely with
the MICROS-Fidelio team headed by Country Manager Robert Gabitan and
Operations Manager Alvin Ballesteros to implement the new system.
Added Yeo: “The cutting-edge technology of
OPERA PMS together with our brand new product—the 450 newly
refurbished rooms and suites—and the hotel’s renown for
impeccable hospitality are the pivotal elements that will further
help enable it to carve its niche as the premier business hotel in
the dynamic Manila Bay area.”
The OPERA Property Management System provides
Heritage Hotel staff with the necessary tools for conducting
day-to-day transactions with ease—from handling reservations,
checking guests in and out, assigning rooms and managing room
inventory to handling accounting and billing.
Key department personnel have been undergoing a
series of stringent training on the application of the OPERA PMS for
enhanced administration of property, inventory and distribution,
conference and events, accounts receivable, point of sale and sales
and catering systems flow.
Hotel guests will directly benefit from the
installation of this new system and can look forward to an easier,
more convenient and detailed anticipation of their preferences at
every encounter from handling reservations, checking in and out,
special and detailed guest needs as well as accurate and timely
statement of account notice.
The OPERA PMS’s functionality is robust and
provides Heritage Hotel management with unparalleled tools for
customer relationship management, revenue management, forecasting
and preparation of reports.
Through the new property management system,
Heritage Hotel also has the added advantage of streamlining
management, lowering costs, and allowing easier access to
information with a higher level of reliability. OPERA Customer
Information System gathers and manages guest, travel agent, source,
group, and company profile data in a central database.
Other benefits from installing the OPERA
Reservation System include offering central reservations agents and
global sales staff the tools to maximize bookings and increase
revenue in any size chain or multi-property environment.
Additionally, OPERA Sales and Catering module will assist in
streamlining the sales process, multi-choice menus, diary activities
and quick booking for catering events.
The Heritage Hotel upgraded its property
management system fresh from the heels of a US$ 4.5-million
refurbishment of its 450 rooms and suites that breathed life to a
contemporary ambiance, bringing a bright look and feel of light
earthen hues to the rooms.
Aside from the systems enhancement to OPERA’S
latest edition, the hotel has also upgraded its PABX system. Another
phase of refurbishment, this time around focusing on the public
areas such as the reception and lobby area and swimming pool is
taking shape.
All these projects are integrated and designed
to heighten and enrich guests’ experience at the Heritage Hotel.
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