Need more be said?

It is very interesting how so many companies persist to advertise, spending loads of money obviously to generate interest toward expanding their clientele when they to begin with, cannot even absorb the demand they already have. It is even worse for so many companies who do so while they cannot even communicate to each other much less absorb the demand they already service. Meaning these companies do not communicate to their clients.

Just recently, I have had to endure the frustration of my visit to a bank that could not connect me to a department I was seeking out. As it turns out, they replaced the traditional title of this service to some other fancy title no one knows exist. My frustration was born out by the ineptitude of the telephone call center operator outsourced to connect me to a department they were unfamiliar with. When dealing directly finally with the bank officials, I was aggravated with their information desk center much less the bank officers on their ground floor building failing to identify the department. I was sent to the 7th floor only to be redirected to the 6th then on to the 8th floor, simply because some other employed executives who knew me personally finally directed me. The series of boo boos was no match to the waiting room I was subjected to, where the rooms lights turned off every once in a while. Obviously, this made me feel unwelcome and thinking maybe because of my complaints, they were trying to shoo me away. As it turns out, the lights would automatically go off when there is no movement in the room, some type of advanced technology to save on electricity. But how was I to know of this facility when nothing about it is communicated nor written on the wall.