• New curriculum on booming BPO industry


    SEVENTEEN state colleges and universities are adapting a program espoused by the Commission on Higher Education (CHED) to prepare students for employment in the information technology-business process outsourcing (IT-BPO) industry.

    CHED, in coordination with the Business Processing Association of the Philippines, has included a new school curriculum in the 21-unit Service Management Program (SMP) that will benefit more than 500 teachers and over 20, 000 students.

    The new curriculum will be implemented in the coming school year to prepare students who wish to pursue a career in the thriving IT-BPO industry that expects 1.3 million employees by 2016.

    Schools that will offer minor SMP courses include Pangasinan State University, Cavite State University, Laguna State Polytechnic University, West Visayas State University, Batanags State University, Carlos Hidalgo Memorial State College, Negros Oriental State University, Western Visayas College of Science and Technology, University of the Southeast Philippines, and Benguet State University.

    The same course will be offered at Don Mariano Marcos Memorial State University, Tarlac State University, Bulacan State University, Technological University of the Philippines, Philippine Normal University, Northern Iloilo Polytechnic State College, and Polytechnic University of the Philippines.

    “We looked at the [schools’] preparedness and resources before choosing them to start the program,” CHED Executive Director Atty. Julito Vitriolo said.

    Vitriolo acknowledged that the BPO business is a booming industry that needs ample support from the government.

    Among the subjects to be offered include Fundamentals of Business Outsourcing 101 and 102, Business Communications, Service Culture, and Principles of System Thinking.

    A semester will also cover an internship program that will help students understand and eventually choose a career in the industry.


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