NTC should go after telcos for dropped calls

PHILIPPINE telecoms companies should be fined for “dropped calls” (or “call drops” as India and other countries that use British English also say). India and Malaysia are imposing penalties on their telcos for this failure in their service to consumers.

Recently, the Telecom Regulatory Authority of India or Trai, as that country’s newspapers call it for short, ordered the equivalent of Smart, Globe and Sun to compensate customers for dropped calls. Indian customers are as outraged as us Filipinos about this annoying failure, which is costly for us users and profitable for the telcos.