Observance of flyers’ rights under scrutiny

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The Department of Trade and Industry (DTI) will check on compliance of Cebu Pacific with the Air Passenger Bill of Rights especially regarding overbooking, which was said to have caused chaos at the Ninoy Aquino International Airport last week.

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Joint Administrative Order (JAO) 1, Series of 2012, or the Air Passenger Bill of Rights (APBR) was signed by Department of Transportation and Communications (DOTC) Secretary Joseph Emilio Abaya and DTI Secretary Gregory Domingo.

According to the Air Passenger Bill of Rights, airline passengers will be assured of protection against perceived unfair policies and practices of airline companies.

“I have no comment yet on the need to update the [APBR],” DTI-Consumer Protection Group Undersecretary Victorio Mario Dimagiba said in a text message on Monday.

The administrative order obliges airline companies to provide passengers with compensation and amenities, such as refreshments or meals, hotel accommodations, transportation to and from the airport and communication in case of flight cancelation or flight delays.

Under the order, passengers have the right to be provided with accurate information; right to receive full value of the service purchased and right to compensation in cases of flight delays, flight cancelations and delayed, lost or damaged baggage.

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