Of robots and outsourcing

ARTIFICIAL intelligence (AI) should not be feared as its emergence in the fast-growing BPO, or business process outsourcing, sector would lead to more jobs, particularly in call centers.

Amid reports about projected job losses, Kaizen Private Equity founder and managing partner Sandeep Aneja said that the rise of the fourth industrial revolution would be the “coming together of many technologies that exist today, but which are becoming cheaper, more available, and more able to change our lives.” With the new industrial revolution, he stressed, services and goods are projected to be much cheaper, making these affordable to a lot of consumers.