Rep. Terry Ridon of Kabataan party-list called for a congressional probe on the overbooking policy of airlines, particularly of Cebu Pacific.
In his House Resolution 1149, Ridon noted that airlines are abusing the Air Passenger Bill of Rights provision that allows air carriers to overbook certain flights but mandates that offloading should be voluntary.
Section 10.1.b of the Air Passenger Bill of Rights states that whenever a flight is overbooked, the air carrier should look for volunteers willing to give up their seats in exchange for compensation.
Ridon said he was also a victim of overbooking.
He disclosed that he booked a Cebu Pacific flight to Cagayan de Oro on May 17 but he was not allowed to board because the flight was overbooked.
“I was practically given no other option but to take another flight,” Ridon said.
He also denied Cebu Pacific’s claim that the legislator volunteered to be transferred to the 12:15 p.m. flight.
“How could I volunteer to be transferred to the next flight when my activity in Cagayan de Oro starts at the same time as the next flight? This assertion by Cebu Pacific is an outright lie,” Ridon fumed.
“Congress should investigate Cebu Pacific’s practice of denying boarding for confirmed passengers even if they arrive in the airport before the close of check-in. It is about time that the public hold Cebu Pacific and other airlines accountable for such disservice,” Ridon added.
In addition, Ridon pushed for the review of the legislative franchise granted to Cebu Pacific.