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Posted on Sunday, May 18, 2003

 

How hospitals maintain quality care

By Patricia L. Adversario, Senior Reporter 

Conclusion

Hospital officials admit that they are forced to lower admission standards when hiring replacements. It’s a tough choice–hospitals could insist on maintaining standards when hiring new nurses, or kill their remaining staff with overwork.

The Philippine General Hospital, the country’s premier training hospital, used to take applicants with a minimum grade of 90, but now a 75 will do, said Maria Rita Tamse, chief nurse with the hospital’s department of psychiatry and behavioral medicine.

As Dr. Gerardo D. Cunanan, hospital chief at the Davao Medical Center (DMC), also puts it: “When hiring to replace, we decide not by choice but by chance. It depends on what’s available.” The DMC is Min­da­nao’s leading government tertiary hospital.

For his part, Dr. Herminio A. Villano Sr., president of the private Davao Doctor’s Hospital in Davao City, said the hospital used to hire only the excellent ones from its training program. “Now we’re content with just getting those who pass,” he said.

In a survey of eight hospitals in Southern Mindanao from 1998 to 2001, some hospitals reported that they had to hire unlicensed nurses or fresh nursing graduates to replace the experienced ones who had resigned. Other hospitals covered by the survey reported that even erring nurses, who would otherwise be suspended, were tolerated.

Southern Mindanao comprises the provinces of Davao Oriental, Davao del Sur, Davao del Norte, Compostela and Davao City.

Endless training

Hospital administrators agree that the problem is not the lack of nurses but the lack of skilled nurses to replace the experienced ones who have left. 

To cope, hospital officials spend an inordinate time interviewing and screening replacements, orienting and training them, only to receive their resignation letters after training. Then, it’s another round of interviews and screening applicants again.

Vilma Comoda, chief nurse at the Davao Medical Center, said hospital operations are bogged down by the staff’s “lack of commitment.” The hospital sent for training a head nurse for the Mindanao Burn Center, but four weeks after training, she left.

“We train but others benefit,” she said, throwing up her hands in resignation. She recalled another example: The Davao Medical Center also sent 10 of its best nurses to two months’ training in critical care nursing at the Philippine Heart Center in Manila. After the training period, eight left to work abroad and only two came back.

“It’s a drain. We invest in training only to see them leave. Most of them could commit only a year with us. Sometimes, they just give a day’s notice when they leave,” she said. 

Villano of the Davao Doctor’s Hospital said that after training with the hospital for one and a half months, nurses sign a contract to stay for at least three months. After three months, most of them promptly leave, he said.

Villano, however, takes a practical view on the high turnover. “We realize we’re a training ground of nurses for export, and that they stay with us for only a short while. We don’t mind, because we can’t employ them at the salaries they hope to earn abroad.” The hospital pays its nurses get a minimum of P6,000 a month.

“If we don’t train them, they won’t be hired. We help the country by training nurses so they can find work abroad,” he said.

Dr. Romulo A. Busuego, chief of hospital at the Davao Regional Hospital in Apokon, Tagum City, said, “The constant retraining and reorientation of replacements affect the care of patients. We don’t have all the time to train. This is a 200-bed hospital that has been stretched to accommodate 350 beds, so there’s just not enough time.”

Dr. Dolores C. Castillo, regional health director for Southern Mindanao, said that unlike hospitals, rural health units have not experienced significant numbers of nurses leaving to work abroad–“but it will only take one recruiter to subsidize the cost of meeting the exam requirements and soon our nurses will also leave.”

Before the barangays start losing doctors, nurses and midwives to better offers abroad, the government has a long-term strategy to organize communities and train them to take care of themselves, she said.

Local residents are taught basic preventive care through home remedies, proper diet and good sanitation. Community health workers are also given training on immunization, early detection of diseases like malaria, and prenatal care.

They are also taught how to get blood samples and dispense drugs. Traditional birth methods like hilot are encouraged, said Castillo.

She added that the regional health office has begun what she called the “corporatization of hospitals” to wean the public hospital’s dependence from government subsidy. These include installing private rooms in public hospitals to generate income. The additional income could be used to increase the salaries of nurses, she said.

Strategies

As things are, government hospitals like DMC and the Davao Regional Hospital are constantly constrained by lack of funds. Comoda said that even if DMC needs 50 percent more nurses, it can’t create new positions and hire more nurses.

To ease the shortage, it hires “emergency replacements on contractual basis.” The temporary measure has ironically worked well for DMC, which has employed a number of skilled nurses who prefer to work on short-term contracts, said Comoda.

These nurses had worked abroad and came back after their contracts expired. Most of them stay for a year while they wait for a new contract for another destination to be processed. 

Other hospitals cope by delegating some of the nurses’ tasks to other health-care staff like midwives and nursing attendants, instead of hiring more nurses. Head nurses also double as staff nurses to ease the shortage.

Davao Doctor’s has been training midwives for certain nursing work. The hospital has also been training operating-room technicians, and nurse’s aides in the wards instead of hiring nurses.

The Davao Regional Hospital also proposes to hire more nursing attendants and midwives to assist nurses in the delivery rooms and in the general wards. Busuego expects to have only one nurse with three to four nursing attendants to man the wards on each shift.

Even with the high turnover of nurses, hospitals have to provide continuous care at the same level of competent service, said Busuego. “There’s no problem with sourcing nurses who will replace the ones who leave. The problem is there are not enough skilled nurses to occupy positions that were vacated by the experienced ones.”

The Davao Regional Hospital experienced a manpower crisis last year when half of its 12 operating-room nurses left for work abroad. But that crisis taught officials that instead of harping on the shortage of nursing staff, they had to look elsewhere.

Senior nurses began training utility men and nursing attendants to assist as operating-room technicians and assume the functions of a scrub nurse. That meant fewer nurses were needed to assist during operations.

Busuego has struck gold. He proposes to train more nursing attendants as operating-room technicians. “The replacement plan worked because after being promoted to technicians, the nursing attendants became more motivated.”

He is also convinced that the attendants will help stabilize operations. “Unlike nurses, they have no plans to leave,” he said. Well, at least, not yet.

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Francis Andaya, Judee Perculeza, Marizhen Doctora, Shey Silayan
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