The Home Development Mutual Fund or Pag-Ibig Fund aims to improve its services through continuing to expand its number of branches.
In a statement, Pag-IBIG said it had significantly increased its number of branches over the past six years from 38 branches in 2010 to 113 branches at present.
The number of Pag-IBIG branches located in the National Capital Region (NCR) more than doubled over the same period from 11 branches six years ago to the current 30 branches.
The agency recently opened its latest NCR branch in Valenzuela City located at the ARCA North Center in Karuhatan,Valenzuela City.
The new branch is expected to serve more than 138,000 employees and 2,800 employers as it covers for 33 barangays in Valenzuela City.
“Members and employers from Valenzuela used to transact with our Caloocan Branch.
Now that our Valenzuela branch has opened its doors, our services are made more accessible to members in the area. Our clients don’t have to travel far or brave the rush hour traffic,” said Pag-IBIG Fund President and CEO Darlene Marie Berberabe.
Pag-IBIG members who reside in Valenzuela City can avail of the basic Pag-IBIG services in the newly opened branch. These services include monthly contribution payment, loan applications for Multi-Purpose Loan (MPL) and Calamity Loan (CL), and as well as update their housing, MPL, or CL amortization payments.
“The branch also disburses MPL and CL proceeds through Pag-IBIG Citi Prepaid Card or Land Bank Cash Card. Issuance of Member’s identification (MID) number, Member’s Statement of Accumulated Value (MSAV), and facilitation of transfer of member’s records & loan details can also be accomplished in the branch,” Pag-IBIG said.
Berberabe noted that the fund is working to make transactions easier for its members by expanding its number of branches.
“We continue to improve our service by making transacting with Pag-IBIG easier for our members. We have also instituted reforms by reducing interest rates in housing and calamity loans, and insurance premiums as well. Pag-IBIG did these for its members without increasing the monthly contribution of P100,” Berberabe said.