The Department of Foreign Affairs (DFA) on Sunday assured the public that it has addressed technical concerns that caused a breakdown in passport production the past week.
In a statement, the department admitted that technical problems caused a massive delay in the production of passports.
Its consular department receives at least 3,000 applications for passports each day.
The statement said passport processing has been normalized and delays in passport issuance will be addressed “within the next three to four weeks as [DFA] personnel will work around the clock, even during holidays and weekends, to ensure that production backlogs are addressed in the soonest possible time.”
“The department sincerely apologizes for the delays in passport issuance and the inconvenience that this has caused our fellow Filipinos,” it added.
The DFA said it is taking the “necessary steps” to ensure that passports are issued on time and “appeals to the public for its kind understanding on this matter.”