AS PCSO adhered to the Executive Order 605, the organization achieved its ISO Certification, ISO 9001:2008 Quality Management System Certfication by third-party auditor TUV Rheinland Philippines on March 30, 2016 for the conduct and management of the Online Lottery Draws and processing of Prize Claims amounting to P5,000.00 and above. This shows that, PCSO’s online lottery draw procedure is world class and at par with other gaming institutions worldwide.
Apart from the core processes of the Gaming Technology, Accounting and Budget and Treasury Department, the ISO standards are also applied to support processes provided by the Agency’s various departments which include the Legal, Human Resources, Asset and Supply Management, General Services, Information and Technology, Corporate Planning and Data Security Division.
As of this date, training and other continuing education are being provided to ensure ISO awareness among the process owners. Likewise, periodic internal Quality Audits (IQA) is being conducted to ensure compliance, continual improvement and customer satisfaction. On November 2016, TUV Rheinland will be conducting a surveillance audit for the conduct and management of online lottery draws and processing of prize claims from P5, 000.00 and above.
The Quality Management System committee is headed by AGM for Gaming Sector Conrado C. Zabella as Deputy Quality Management Representative (DQMR) and assisted by the QMS Committee, headed by Jerusa Corpuz, includes sub teams headed by Marites Jose (Secretariat), Aimee de Viterbo (Training and Education), Ma. Teresita Carbonel (Internal Quality Audit) Cynthia Jimeno (Workplace Organization), and Jenny Ortuoste (Documents and Record Control).
In compliance with our commitment to the GCG for 2016, the agency expects to uphold and develop its ISO certification to include the processes in the provision of financial assistance and medical services. The committee ensured that all procedures and improvements in the processes are documented to improve current work environment and compliance with ISO standard.