PHILIPPINE Economic Zone Authority (PEZA) officials met with their counterparts in the Contact Center Association of the Philippines (CCAP) to exchange updated information for the coming year. and to jumpstart the dialogue between the two partners.

Benedict Hernandez, CCAP president, emphasized the importance of the strong relationship fostered between CCAP and PEZA in the past, and he professed his hope that this will continue to grow in the coming years. “The end outcome is further clarity,” Hernandez said in a statement on Friday. “Operationally, there are always areas of confusion, or concern and challenge.”

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