Business processing outsource (BPO) company Transcom Philippines recently declared the Philippines as the “Call Center Capital of the World.”
In a press briefing, Transcom Country Manager Siva Subramaniam said the Philippines has overtaken India as the top destination hub for call center companies.
According to a statement from the Associated Chamber of Commerce and Industry in India, the Philippines has a good supply of workers to fill job vacancies in call center companies.
The group, as well as the IT-Business Processing Association of the Philippines through Genny Marcial, external affairs executive director, said that Filipinos have “excellent communication skills and possess a good command of English that draw very good BPO investments.”
Subramaniam said that the added factor to the recognition is that the Philippines has training facilities, good support from the government and efforts to improve infrastructure programs to “better provide investors with viable reasons to do business in the country and expand whenever necessary.”
According to Marcial, the Philippines is now the No.1 in the world when it comes to providing voice services, which make up most of the BPO industry.
However, she said that although the Philippines is No.1 in the voice sector, the top provider of technical support is still India because labor is cheaper there.
But Transcom remains optimistic that with the country being the new call center capital of the world, Filipino workers will continue to be hardworking and globally competitive.
Last year, the Philippines had a total of 777,000 additional entrants into the BPO industry, making it one of the top employers in the country.