Philippine American Life and General Insurance Co. (Philam Life) said that it is currently undertaking a new strategy in hiring financial advisors, selling its products and services, and supporting its policyholder relationships.
Philam Life President Rex Mendoza said that the company will improve its digital presence to make its operations more efficient throughout the company’s distribution channels, which would enhance services and customer satisfaction.
“Our customers will be able to transact business through iPads and other versatile devices, when they want and where they want. They will be able to pay premiums in almost 4,000 branches of partner banks and payment centers,” he added.
Customers will also be able to choose to pay premiums via debit-from-account arrangement, and customers will have 24-hours-a-day, seven-days-a-week access to policy information, anytime, anywhere.
The company said that clients will be able to file claims, apply for loans, update contact information and even pay their premiums without having to go out of their homes.
“We will offer personalized one-stop servicing through 23 fully equipped, best-in-class customer service centers that are strategically located nationwide,” Mendoza said.
Claiming benefits at any branches of the company’s partner banks will be part of standard operating procedure, and clients can also have them directly credited to their bank accounts.