Poe to LTFRB: Require taxi operators
to answer complaints vs drivers ASAP

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SENATOR Grace Poe is urging the Land Transportation Franchising and Regulatory Board (LTFRB) to require taxi operators to update their fleet and teach their drivers to be more courteous if they want to compete with ride-sharing vehicles.

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Poe, head of the committee on public services, held a hearing on several issues affecting the operation of transport network vehicles (TNVs) like Uber and Grab and regular taxis. The inquiry was also designed to determine how the LTFRB was addressing these concerns.

“Taxi operators should also be made to respond immediately to complaints thrown against their drivers. One of the reasons why some people prefer Grab and Uber is because issues are resolved quickly,” she said.

“We have to acknowledge that unlike taxis, Uber and Grab have a complaint mechanism and allow passengers to rate their experience,” the senator said.

Poe added that TNVS drivers were also “more courteous because Grab or Uber could automatically disconnect or remove from their system any pasaway or erring driver.”

She noted that the LTFRB previously mentioned that these TNVS (transport network vehicle service) only constitute a minority on the road. “But the agency has to consider that although a minority, many students, middle-class workers, and even government employees rely on TNVS.” BERNADETTE E. TAMAYO

 

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