MAN Automotive Concessionaires Corporation (MACC), the exclusive distributor of German Man Truck & Bus in the Philippines, values after-sales service. It is expressed in a saying that the company lives by: “after-sales equals pre-sales.”
Providing dependable after-sales service has been one of the company’s strong suits since its establishment in 1989. In fact, they believe that it is their strength; that the reason why people buy expensive product is because they want to be able to use the product for a long time and to be able to use a product for a long time, there should be after-sales support.
MACC also offers Repair Maintenance Contract (RMC) where the vehicle will be enrolled in a fixed maintenance servicing and expense so the operators/owners can focus more on their main activities. MACC also has a 24-hour emergency service called Mobile24, wherein clients can consult with a professional technician to help them with their problems by calling or texting Mobile24 phone numbers.
At present, MACC has two Man Truck & Bus Centers, which are the largest facilities of any Man dealer in Asia-Pacific. MACC’s service team is led by internationally-trained Man-certified technicians, and uses computerized diagnostics to accurately determine vehicle condition. MACC supplies only genuine Man parts and also maintains a 95 percent availability to ensure ready supply for its customers.
In 2010, MACC unveiled the Man Truck & Bus Center EDSA, the first dedicated truck and bus showroom in the Philippines. The new headquarters of MACC has a service area that can accommodate 10 to 20 buses/trucks and a spare parts warehouse. In addition, MACC also has an Assembly Plant and Man Truck & Bus Service Centers in Bulacan, Cavite and Cebu.