BAGUIO CITY: Six government agencies in the Cordillera Administrative Region (CAR) were conferred the Citizen’s Satisfaction Center Seal of Excellence Award by the Civil Service Commission (CSC) during the recent Government Service Insurance System (GSIS) Stakeholder’s Dialogue here.
CSC Acting Chairman Robert Martinez led the awarding of plaques of recognition and P100,000 cheques each to GSIS-Baguio City that garnered a client satisfaction rating of 90.94 percent; Philippine Statistics Authority (PSA)-Abra Provincial Office (91.88 percent) and the Philippine Health Insurance Corporation health insurance offices in Baguio City (93.97 percent), Mountain Province (93.9 percent), Abra (91.44 percent) and Apayao (90.09 percent).
On hand to receive the awards were GSIS President and General Manager Robert Vergara, GSIS–Baguio City branch Manager Isagani Del Rosario, Philhealth Regional Vice President Jerry Ibay, PSA Cordillera interim Director Olivia Gulla and PSA Abra interim Provincial Statistics Officer Felixberto Perdido.
These agencies were awarded for getting excellent satisfaction rating from the clients in the CSC Report Card Survey (RCS). They are among the 37 frontline agencies surveyed for the RCS in 2014. Only seven frontline agencies including the Apayao District Office of the Land Transportation Office (LTO) were validated by CSC for the Seal of Excellence award. LTO-Apayao received its award last February 12.
Martinez praised the awardees for their display of excellence in providing service to the public and for their strict adherence to the Anti-Red Tape Act of 2007 (ARTA), which gives CSC more allies in pushing for the commission’s mandate of establishing responsive, accessible, courteous and efficient delivery of service to the Filipino people.
He pointed out that as the Philippines continues to climb the rank of international competitiveness surveys, such as the Global Competitiveness Report of the World Economic Forum, and the competitiveness index of the National Competitiveness Council, it is equally important government frontline agencies should showcase effective and efficient services.
“I think that the best evidence that we are improving and providing excellent service to every Juan and Juana are the testimonies of their thrust to the government. Then the commendations we received, will far outnumbered the complaint from the service they receive from us,” he added.
CSC’s RCS is a client feedback survey used to check government service offices’ compliance with the provisions of the ARTA. It provides a quantitative measure of user perceptions on the quality, efficiency, and adequacy of public services.
Since 2010, 177 frontline service agencies were already conferred with the CSC’s Customer Satisfaction Center Seal of Excellence Award.