When you see people at work, you can’t always be sure they’re working

REY ELBO

HAVE you seen office workers at their desks, appearing to be hardworking behind a mountain of documents, but are actually doing some things other than their supposed tasks? Sadly, the impression is that many of this kind of people can be found in government offices. How about the private sector? It’s difficult to know for sure because many of their non-value added work processes are invisible.