ABS-CBN Corp.’s subsidiary, SkyCable Corp. (SkyCable) on Tuesday apologized to TV5 viewers and its local, regional and international partner networks for the signal loss on December 13, 2014.
“SKY, the country’s leading provider of total entertainment and Internet communication services, remains firm in its dedication to serve all its viewers and partner networks. SKY apologizes to its viewers and its local, regional, and international partner networks for the signal loss last December 13, 2014,” SkyCable Corp. said.
It added “The industry leader in cable TV services pledges that it continues to work round-the-clock to minimize and immediately resolve service interruptions in the future.”
SkyCable also advised subscribers who experience signal disruptions are encouraged to contact SKYcable’s 24-hour customer service hotline at (02) 381-0000 for Metro Manila, to allow our technical teams to immediately resolve their cable TV problems.
Earlier, TV5 has filed an official complaint against SkyCable with the National Telecommunications Commission (NTC) for failing to air TV5’s signal for over two hours on December 13, 2014.
There was also a period during this erratic airing when TV5 on SkyCable fluctuated and was interchanged with AksyonTV.