Sophos last week inaugurated a new Shared Services Center (SSC), in the Philippines, to provide dedicated, round-the-clock level 1 support services to customers across Asia Pacific and globally. The Manila SSC is part of Sophos’s Technical Support organization and complements existing support centers located in Australia, Canada, France, Germany, Japan, Italy, Spain, the UK and US.
Sophos opened the SSC in a formal ceremony presided by Sophos CEO Kris Hagerman, in the presence of Guest-of-Honor Gillian Joyce “Gigi” Virata, Senior Executive Director of the Information Technology and Business Process Association of the Philippines.
The Manila SSC is currently staffed with over 70 support engineers and customer care specialists, of which 15 are dedicated to the Asia Pacific region. It is an integral part of the Sophos worldwide support organization, providing support services 24/7/365 to customers and partners around the globe.
The Manila SSC underscores Sophos’s longstanding commitment to customers and partners in APAC, and is a strategic initiative in addressing the growing demand for its industry-leading security solutions across the region.
“One of the many differentiators that sets us apart from the competition is the excellence of our support services. Every customer and partner globally has round-the-clock access to technical help and comprehensive resources wherever they are, every day of the year,” said Kris Hagerman, CEO of Sophos. “The Manila SSC will prove instrumental in driving the highest levels of customer service and technical expertise, and empowering our customers to get the most out of their investment. It validates our ongoing commitment in providing the best solutions and services to our customers and partners.”
More than 100 million users in 150 countries rely on ’ complete security solutions as the best protection against complex threats and data loss. Simple to deploy, manage, and use, Sophos’ award-winning \encryption,web, email, \mobile and \network security solutions are backed by SophosLabs—a global network of threat intelligence centers.
Sophos is headquartered in Oxford, UK.