This is in response to the column of Mr. Emeterio Perez entitled, “How SSS fails its members” which was published in The Manila Times on January 20, 2017.

We humbly apologize for the inconvenience experienced by Mr. Perez while transacting at [the] SSS Biñan branch. We appreciate that he reported to us the incident. We already coordinated the matter with the Biñan branch head and he has called the attention of the SSS counter personnel mentioned by Mr. Perez.

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