Stakeholders ‘very satisfied’ with BOI performance – survey

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REGISTERED companies, prospective investors, and industry players are generally satisfied with the performance of the Philippine Board of Investments (BOI), according to the Stakeholders’ Engagement Survey conducted by Novo Trends PH, an independent social research survey company based in the Philippines.

The survey was conducted in September 2015 and the response rate was 78 percent, or equivalent to 226 respondents.

In conducting the survey, Novo Trends sent out 190 samples to 907 BOI-registered companies, of which 155 retrieved. Ninety-eight would-be investors were targeted with 72 samples issued and 63 retrieved, while 25 industry associations were targeted, with 25 samples issued and eight retrieved.

The survey measured the satisfaction of stakeholders in the delivery by the BOI of its services, specifically stakeholders’ level of awareness of the services and facilities available at the BOI and their level of satisfaction upon their availment of various BOI services.


The BOI received an “excellent” net satisfaction rating from 78 percent or eight out of every 10 respondents.

“The high level of satisfaction was attributed to the agency’s staff complement wherein three out of four respondents said were knowledgeable, helpful, and courteous,” the survey results showed.

“Majority of the stakeholders surveyed were also aware of the BOI’s functions including investment registration, grant of incentives, and investment supervision and monitoring,” the survey report stated.

“One out of three respondents however said they were not aware of the agency’s investment activities such as business matching and outbound/inbound missions,” it said.
The survey report recommended the need to strengthen the agency’s information dissemination activities in a clear, timely and accurate manner to further increase stakeholders’ awareness of the BOI’s various services.

The BOI, the industry development and investments promotion arm of the Department of Trade and Industry (DTI), commissioned the services of Novo Trends PH in December 2014 to conduct the survey, with the objective of providing the agency an accurate feedback from its stakeholders on the quality of its functions and services.

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