Mobile service operator Sun Cellular has stepped up to arm its subscribers with a free 24/7 access to emergency hotline numbers through their mobile phones in time of uncertainties and possible emergencies.
“Especially in times of emergencies and disasters, we hope to provide our subscribers the assurance of having easy access to important hotline numbers which they could call anytime for quick help and assistance,” said Reuben Pangan, official spokesperson for Sun Cellular.
The company said that by dialing *922#, Sun Cellular postpaid and prepaid subscribers get directed to a menu of the country’s top agencies for emergency response, police assistance, road and traffic updates, text donation services, as well as the network’s own customer care channels.
Once they make a selection, subscribers will be automatically linked to a display numbers and contact details which would correspond to agency of their choice.
The company wanted to make this available to all subscribers, regardless of their handset model and their type of subscription.
Sun Cellular designed a short-code to not require the use of data services and to basically run through an active second generation connection.
“Accessing this free directory would just be equivalent to placing a regular call,” Pangan said.
Among the hotline numbers that are included in this *922# service are those of the National Disaster Risk Reduction and Management Council, which chiefly responds during calamities and large-scale national disasters, the Bureau of Fire Protection, Philippine National Police, Metro Manila Development Authority and even the Department of Social Welfare and Development.
In addition, this hotline directory includes the syntax for Sun Cellular’s text donation service for the Philippine Red Cross.
For possible concerns and inquiries on the network’s services, Sun Cellular also incorporated in this directory a list of its own customer care channels.
Sun Cellular has noted a major spike in the usages for this free directory service amid the recent monsoon and tropical storm Maring that struck the country’s capital and major parts of Luzon recently.
Sun Cellular is a member of the Philippine Long Distance Telephone Co. Group.
“It is an extension of Sun Cellular’s customer care programs and public service initiatives,” Pangan said.
Rosalie C. Periabras