Tech sector needs 1.2-M employees

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The Information Technology-Business Processing Management (IT-BPM) sector is in need of 1.19 million new employees for this year alone, according to the Department of Labor and Employment (DOLE).

DOLE Secretary Rosalinda Baldoz herself has strongly urged graduating students and other first-time job seekers, including low- and semi-skilled returnee-OFWs (overseas Filipino workers), to join the IT-BPM sector.

She cited average pay in the sector that is higher than entry-level wages and experience that the prospective employees would gain and chance to plan their careers.

Alan Tanjusay, spokesman for the Trade Union Congress of the Philippines (TUCP) and advocacy officer of the Associated Labor Unions (ALU), welcomed the Labor chief’s “good news.”


“I hope it will become reality, not just jobs, but regular and permanent jobs that respect rightful wages,” he said.

Jose Sonny Matula, president of the Federation of Free Workers (FFW), said what Baldoz has announced was “great” news.

The FFW, he added, is hoping that the 1.19 million jobs will “truly happen.”

This employment opportunity belies assertion of some labor organizations that there are no jobs waiting for new graduates, Baldoz said.

Tanjusay said studies showed that job-skill mismatch is always the problem of fresh graduates who hunt for jobs right after graduation.

“Some say there are no jobs in the country. Wrong. In the IT-BPM sector alone, industry players target 1.19 million direct employment this year. The sector is very well poised to meet this target at the rate IT-BPM is growing, which is faster than the national economy’s growth rate,” Baldoz said.

According to her, the IT-BPM’s call center sub-sector alone anticipates about 225,000 employment this year, while the health outsourcing sub-sector is looking for about 100,000 workers to be hired in 2016.

The IT-IBM sector, she said, is “consistently identified as one of the country’s key employment generators (KEGs).”

“The IT-BPM sector is also recognized worldwide, not just for its ability to create and provide jobs, but more so for enabling government, other businesses and institutions to achieve higher productivity and competitiveness on a sustained basis,” Baldoz added.

Positions that are commonly offered in the IT-BPM sector are those for call centers, global in-house centers (GICs), IT outsourcing, healthcare outsourcing and creative outsourcing.

Positions in the call centers would be about IT help desks, technical support, financial services, healthcare support, sales, customer services, account receivables, online auction, direct response, taxi dispatch, employees/HR help desks and media entertainment.

For these positions, applicants must have multilingual skills: US English, Spanish, ANZ/UK English, Mandarin, Filipino, French, Japanese, Korean, Bahasa Malaya, Thai, Bahasa Indonesia, Singapore English and German.

They must also have basic/functional skills: learning ability (verbal and numerical), English proficiency, perceptual speed and accuracy, problem- solving skills and computer literacy.

The GICs need applicants for customer services, banking and finance, Information Technology support, human relations, customer services, healthcare, marketing and sales, analytics, underwriting, actuarial, KPO, logistics, in-bound hotel reservation, procurement, accounts payable, back office and property services.

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1 Comment

  1. We need to be aware of the possibility that advances in artificial intelligence may render humans unnecessary in call centers in 10-15 years. The labor needs will be for human engineers to maintain these computers. We need to plan accordingly.